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Innovation Channel

Canal Innovación

Commitments

Sacyr assumes quality, respect for the environment and energy efficiency as fundamental factors in carrying out its activities. 

The pillars that set our work are:  

  1. A commitment to our customers. 
  2. The reduction of the impact on the environment. 
  3. Sustainable consumption and green purchasing. 
  4. Innovation in our processes.
  5. The ability to adapt to new requirements. 
  6. Continuous training for our staff and partners. 
  7. Fluid communication with our customers, workers and other stakeholders.

Certifications

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MANAGEMENT SYSTEMS: 

Sacyr has a Global Management System, in which the companies of the Group have different certifications depending on the activity and the needs of each of them. These certifications bring us numerous benefits, including the needs and expectations of the stakeholders, improving the image of products and services offered, generating trust between clients and consumers and all this, aligning the policy and objectives with the strategy and context of the Organization. 

The Management Systems are certified according to ISO 9001 and 14001 and other recognized standards by leading accredited certification companies, such as AENOR (Spanish Association for Standardization and Certification), SGS, and ACCM

Currently, Sacyr has the following certifications:                        

Certificaciones 2017

Sacyr works to meet the needs of its clients in anticipation of their expectations. Therefore, it is fundamental to know the information that comes from them and analyze it to improve the processes, introducing changes if necessary and taking the necessary actions to achieve their satisfaction. 

The variety of activities and types of clients of Sacyr means that the measurement of customer satisfaction is carried out in a way that each business area has its own methodology and periodicity of measurement, all of this encompassed within common guidelines. 

Each of these ratings corresponds to a scale score of 1 to 5, with 5 being a very good score at a score of 1 for a very poor rating.  

The average satisfaction of our customers in 2016 was 4.23 points out of 5, increasing in the areas of Services, Industrial and Concessions.

Sacyr is aware of the impact its partners have on their own environmental performance, and therefore encourages their adherence to their standards and values. 

To this purpose, when it comes to contracting its services, in addition to available resources and experience, it assesses the degree of compliance with other requirements such as: 

  1. Existence of certified Management Systems ISO 14001, ISO 50001 or EMAS or certified products. 
  2. Achievement of objectives to improve environmental impact and prevent pollution (measurement of carbon footprint, water footprint, ...)
  3. Implementation of environmental actions related to the use of advanced technologies with respect to the environment, minimization of waste, recovery of the spaces occupied by its facilities.
  4. Communication to third parties of their environmental achievements and commitmentsComunicación a terceros de sus logros y compromisos ambientales.
  5. Distance to the workplace (local suppliers) minimizing the environmental impact derived from the transfer of materials and products and seeking the socio-economic impulse of the area.  

With these criteria, a total of 430 suppliers were initially evaluated (in 2016), of which 259 met some environmental criteria.

Periodically, they are evaluated regarding the degree of compliance with the environmental and quality requirements included in the documents of the developed activity.  

In the periodic controls or at the end of the provided service, a total of 1,735 suppliers have been evaluated, of which 95% have been considered as favorable.

Our Work Lines

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Sacyr's strategy for the near future is to bet on the following work lines: 


  1. Extension of ISO 158000 certification in the area of dependency services. 
  2. To get the ISO 50001 Certification in the integral water cycle service. 
  3. Extension of ISO 9001 and ISO 14001 certifications to different Sacyr Companies, in the following countries: Chile, Perú and Colombia.
  4. Extension of the parameters accredited with ENAC of the Emmasa water laboratory, under ISO 17.025. 
  5. To get the Certification of ISO 27001 and EA 0050:2015 in Valoriza Environmental Services.
  6. Implementation of a protocol for the monitoring of range 3 emissions. 
  7. Record of the data related to Sacyr carbon footprint and verification of the data of Valoriza Environmental Services carbon footprint.
  8. Analysis of Sacyr water footprint