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Innovation Channel

Canal Innovación


Sacyr assumes quality, respect for the environment and energy efficiency as fundamental factors in carrying out its activities. 

The pillars that set our work are:  

  1. A commitment to our customers. 
  2. The reduction of the impact on the environment. 
  3. Sustainable consumption and green purchasing. 
  4. Innovation in our processes.
  5. The ability to adapt to new requirements. 
  6. Continuous training for our staff and partners. 
  7. Fluid communication with our customers, workers and other stakeholders.




Sacyr has a Global Management System, in which the companies of the Group have different certifications depending on the activity and the needs of each of them. These certifications bring us numerous benefits, including the needs and expectations of the stakeholders, improving the image of products and services offered, generating trust between clients and consumers and all this, aligning the policy and objectives with the strategy and context of the Organization. 

The Management Systems are certified according to ISO 9001 and 14001 and other recognized standards by leading accredited certification companies, such as AENOR (Spanish Association for Standardization and Certification), and SGS, among others 

Currently, Sacyr has the following certifications:                        

Certificaciones 2019

Sacyr works to meet the needs of its clients in anticipation of their expectations. Therefore, it is fundamental to know the information that comes from them and analyze it to improve the processes, introducing changes if necessary and taking the necessary actions to achieve their satisfaction. 

The variety of activities and types of clients of Sacyr means that the measurement of customer satisfaction is carried out in a way that each business area has its own methodology and periodicity of measurement, all of this encompassed within common guidelines. 

Each of these ratings corresponds to a scale score of 1 to 5, with 5 being a very good score at a score of 1 for a very poor rating.  

The average satisfaction of our customers in 2016 was 4.23 points out of 5, increasing in the areas of Services, Industrial and Concessions.

Sacyr is aware of the impact its partners have on their own environmental performance, and therefore encourages their adherence to their standards and values. 

To this purpose, when it comes to contracting its services, in addition to available resources and experience, it assesses the degree of compliance with other requirements such as: 

  1. Existence of certified Management Systems ISO 14001, ISO 50001 or EMAS or certified products. 
  2. Achievement of objectives to improve environmental impact and prevent pollution (measurement of carbon footprint, water footprint, ...)
  3. Implementation of environmental actions related to the use of advanced technologies with respect to the environment, minimization of waste, recovery of the spaces occupied by its facilities.
  4. Communication to third parties of their environmental achievements and commitmentsComunicación a terceros de sus logros y compromisos ambientales.
  5. Distance to the workplace (local suppliers) minimizing the environmental impact derived from the transfer of materials and products and seeking the socio-economic impulse of the area.  

Periodically, they are evaluated regarding the degree of compliance with the environmental and quality requirements included in the documents of the developed activity.

In 2018 a total of 746 suppliers were initially assessed using these environmental criteria, and 475 met the criteria, or 63.7%, well above the 40% recorded the previous year.

Our Work Lines


Sacyr's strategy for the near future is to bet on the following work lines: 

  1. Development and implementation of a corporate climate change strategy.
  2. Participate in the Carbon Disclosure Project (CDP) Climate Change Programme.
  3. Enhance the integration of the circular economy model, "Sacyr Circular" as a central aspect of our activities.
  4. ISO 14064 carbon footprint certification for new activities.
  5. Expansion of the scope of the ENAC Accreditation of the consumption water analysis laboratory at Emmasa.
  6. Extension of the scope of the energy management system to new activities.
  7. Extension of the ISO 9001 and ISO 14001 certifications to new activities.
  8. Environmental Product Declaration (EPD) of new materials.
  9. Renewal of the Considerate Constructors Scheme (CCS) certificate.
  10. Analysis of environmental risks, according to UNE 150008, at new facilities.