06. Responsability for products and services

Our commitment to quality

The SyV Group is dedicated to leading and advancing its commitment to quality, mobilising the resources required to achieve excellence and implementing appropriate measures to ensure that the quality policy is actively followed by all employees.

Sacyr Vallehermoso’s Integrated Management System (quality and environment) is certified in accordance with ISO 9001 and ISO 14001, the main international benchmarks in these fields. In terms of quality, this management system helps to ensure customer requirements are met (thereby improving customer satisfaction), to establish necessary ongoing improvement procedures, and to ensure compliance with prevailing legislation.

At present, 28 Group companies have been certified under ISO 9001. Sacyr Vallehermoso is committed to continuing the rollout of its management system to all Group companies. In 2011, the SyV Group successfully passed its external audit under the ISO 9001:2008 standard.

Furthermore, since 2003 Sacyr Vallehermoso has held a Madrid Excelente mark of quality in recognition of SyV as a company committed to excellence, reflecting the Group’s bid for innovation and ongoing improvement, employee satisfaction and active support of the economic, social and environmental development of the community.

Actividades certificadas Madrid Excelente

Certification with additional requirements

Given the importance of the system for classifying companies in the construction industry in Italy, the Italian authorities recognise the importance and value of organisations attaining the ISO 9001 certification, and also add further requirements and demands, defined in the RT- 05 Technical Regulation, establishing provisions for the assessment and certification of quality management systems in the aforesaid companies.

The RT -05 technical regulation is only applicable to companies operating in Italy and classified within the scope of EA 28 certification. It is issued by Accredia, the accreditation body in Italy, on the basis of an agreement with the Public Works Supervisory Authority.

Sacyr and Valoriza Servicios Medioambientales have complied with this requirement since 2008, and are recognised in Italy by Accredia for certifying compliance with the ISO 9001 standard, in accordance with the RT-05 regulation. It is renewed annually.